Taranto know-how enables council to introduce back office system in midst of pandemic
East Suffolk Council found itself upgrading the software it uses to manage the enforcement of parking during the coronavirus pandemic. Social distancing rules meant that the council’s new software provider, Taranto, had to provide remote support. The introduction of both the software and a new approach to parking went smoothly, reflecting the detailed preparations that had been put in place.
East Suffolk Council is a new local authority formed by the merger of the Suffolk Coastal and Waveney districts in 2019. Suffolk County Council has delegated ‘functions’ to East Suffolk, enabling it to administer civil parking enforcement in towns like Aldeburgh, Beccles, Bungay, Felixstowe, Framlingham, Lowestoft and Southwold.
East Suffolk recognised that it needed new software to run the combined parking enforcement operation, so it carried out a market review using an existing framework. The council’s parking services manager, Lewis Boudville, said: “ESPO Framework 509 appeared to be the most expedient and convenient way to select a system provider for our new civil parking enforcement operation. All of the companies listed were invited in to demonstrate their respective products, many of them came to see us, and it was Taranto’s system that best met our requirements.”
After being recorded on the street by civil enforcement officers, penalty charge notices (PCNs) are instantaneously sent into the back office system, that integrates with the DVLA databases that enable the local authority to access personal details associated with vehicle registration. Taranto automatically progresses the PCN through the correct legislative path, sending out the relevant statutory notices and increasing the level of debt at set intervals in line with legislation if payment hasn’t been made. The Taranto system also manages ad-hoc correspondence and features integrated payment channels to allow the debt to be cleared. If a debt is not cleared, the system exchanges data with third-party enforcement agents to assist with recovering the money owed.