Taranto Debt Management Console
An Integrated Solution
Stoke City Council has been using the Debt Management Console (DMC) for over two years, and as a result, has seen huge savings on the cost spent on unrecoverable debt. The Taranto DMC solution is built into the Externals module within the Taranto back-office, and allows clients to automatically make significant savings on fees paid when registering debt to the Traffic Enforcement Centre (TEC). Clients that use Taranto DMC within their operation have benefited from tangible savings by intelligently handling unrecoverable debt through the solution.
How it Works
The purpose of the DMC is to automatically identify tickets that can be moved to pre-debt checking stage then on to the TEC for debt registration, whilst also advising when not to pursue. Taranto DMC uses a particular set of rules to run against daily batch files. Upon completion, it will generate probable outcomes for debt recovery based on the history of that vehicle registration mark (VRM) within the Taranto solution. The suggested outcomes will include cancelling, progressing the debt, creating a workflow or holding cases. For example, where a customer has 10 tickets in a batch to be registered to the TEC, the DMC will make recommendations of registering just one of the tickets for £8 instead of £80. Then, based on the success of that ticket, the DMC will make suggestions for the remaining nine tickets. Taranto DMC will only generate these potential outcomes as a recommendation, it will not complete these actions. The overall decision on what actions are needed remain with the user.
Significant Cost Savings
Stoke City Council has saved significant costs using the Taranto DMC by not automatically registering debt. Using the DMC they see the potential likelihood of recovering the debt before the £8 fee is paid. If customers have had unrecoverable tickets in the past, the DMC will make the recommendations to suit – potentially saving your operation the £8 per ticket in unrecoverable debt, time and time again.
Key Facts
- Reduces operational costs
- Automated rulings generated allow informed decisions
- Manual intervention for key decisions to be made
- One off cost – no transactional charge
- We tailor our solution based on client’s individual requirements
- Works seamlessly in the background
“DMC has been fundamental in reducing our costs in relation to debt registration fees. The system is invaluable where a motorist has many outstanding penalties, with DMC we are able to stagger cases for debt registration and complete bulk case management. This helps us to manage the cost of postage and reduces the amount of time spent dealing with returned post where a motorist has moved address.”
