When the new Civil Enforcement of Parking, Bus Lane, and Moving Traffic Contraventions legislation came into effect at the end of May, it replaced several existing regulations, requiring that future case correspondence reference the new legislation. Authority staff therefore had to ensure all documentation was updated – whether they are aiming to take advantage of the new powers or not.

For Manchester City Council, documentation required updating for both bus lanes and parking: templates had to be edited and new letters created. In the case of the bus lanes, such changes had not previously been made, so this was a new challenge.

Taranto’s support team invited all customers to attend a webinar to ensure they understood the requirements and how the Taranto system could be used to make the changes.

Nicola Brown, Operations Manager, Parking Services at Manchester City Council attended the session: “We are a large authority with a good team that has been here for a while, so we’re used to making changes ourselves. But even so the webinar was very useful, and it confirmed that we were on the right track.

It was also good to take part because there were many other authorities on the call: others can ask questions you haven’t thought of.”